Remote Case Manager - Community Health Services

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Competitive salary based on experience

Comprehensive medical, dental, and VIs

Retirement savings plan options

Generous paid time off

Professional development opportunities

Fully remote position

Work-life balance

Job summary

Placements24 is seeking an experienced Case Manager to join our team in a fully remote capacity serving the Eastern Cape region. You will manage a diverse caseload, coordinate services, and advocate for clients navigating health and social systems.

The role requires strong organizational skills, excellent communication, and a commitment to community wellbeing. Remote work offers flexibility while delivering meaningful impact in underserved communities.

Qualifications

• Bachelor's degree or equivalent in social work or related field.
• 4+ years of experience in case management or community health services.
• Experience in client assessment and care planning.

Responsibilities

• Conduct comprehensive needs assessments for clients across medical, social, emotional, and financial domains.
• Develop, implement and monitor individualized case management plans.
• Coordinate services with healthcare providers, social service agencies, and community resources.
• Advocate for clients to ensure timely access to services and supports.
• Provide ongoing counseling and guidance to clients and families.
• Maintain accurate, confidential client records and document interventions and progress.
• Facilitate access to housing, employment, healthcare, and financial assistance.
• Monitor adherence to care plans and adjust as needed.
• Respond to emergencies and crises promptly.
• Stay updated on resources, policies, and procedures relevant to client needs.

Skills

Case management

Remote work

Client assessment

Care planning

Resource coordination

Interpersonal skills

Active listening

Documentation

Independent work

Communication

Education

Bachelor's degree in Social Work

Public Health or Psychology background

Tools

Case management software

Office tools

Job description

About the Role

Our client is a leading provider of community-based health and social services, dedicated to improving the lives of individuals and families. We are seeking an experienced and compassionate Case Manager to join our team in a fully remote capacity, serving the Eastern Cape region. In this vital role, you will manage a diverse caseload, providing comprehensive support, resource coordination, and advocacy to clients navigating complex health and social systems. Your primary focus will be on developing personalized care plans, connecting clients with necessary services, and monitoring their progress to ensure optimal outcomes. This position requires excellent organizational skills, strong communication abilities, and a deep understanding of the challenges faced by individuals in underserved communities. As a remote employee, you will have the flexibility to work from home while making a significant impact. This is an excellent opportunity for a dedicated professional to contribute to meaningful change within the community from a convenient location.

Key Responsibilities

• Conduct comprehensive needs assessments for clients, identifying medical, social, emotional, and financial requirements.
• Develop, implement, and monitor individualized case management plans.
• Coordinate services with healthcare providers, social service agencies, government programs, and community resources.
• Act as a primary liaison and advocate for clients, ensuring they receive appropriate and timely support.
• Provide ongoing support, counseling, and guidance to clients and their families.
• Maintain accurate, confidential client records and document all interventions and progress.
• Facilitate client access to essential services such as housing, employment, healthcare, and financial assistance.
• Monitor client adherence to care plans and assess outcomes, making adjustments as necessary.
• Respond to client emergencies and crises in a timely and effective manner.
• Stay updated on community resources, policies, and procedures relevant to client needs.

Requirements

• A Bachelor's degree in Social Work, Psychology, Public Health, or a related field.
• A minimum of 4 years of experience in case management, social work, or community health services.
• Proven experience in client assessment, care planning, and resource coordination.
• Strong knowledge of social services, healthcare systems, and community resources in the Eastern Cape.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in using case management software and standard office productivity tools.
• Demonstrated ability to work independently and manage a caseload effectively in a fully remote environment.
• Empathy, patience, and a strong commitment to client advocacy.
• Ability to handle sensitive information with confidentiality and professionalism.
• Must have a reliable internet connection and a suitable home office setup for a remote role.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive medical, dental, and vision insurance plans.
• Retirement savings plan options.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and continuing education.
• The flexibility and autonomy of a fully remote position, promoting a healthy work-life balance.
• The satisfaction of making a tangible difference in the lives of individuals and families in the Eastern Cape.