Remote Case Manager - Community Health

Placements24; Gqeberha; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Professional development

Job summary

Placements24 is seeking a dedicated Remote Case Manager specializing in Community Health to coordinate and facilitate access to essential health and social services across South Africa. This fully remote role offers flexible scheduling and the opportunity to impact underserved communities.

You will manage telehealth assessments, develop care plans, and coordinate referrals while maintaining strict data privacy.

Qualifications

• Bachelor-level degree in a relevant field is required.
• Experience coordinating case management or community health programs is essential.
• Ability to work effectively in a remote/virtual setting with diverse populations.

Responsibilities

• Conduct comprehensive needs assessments via telehealth and virtual platforms to identify health and social service requirements.
• Develop, implement, and monitor personalized case management plans for clients.
• Coordinate referrals and facilitate access to healthcare providers, specialists, mental health services, and social support programs.
• Act as a primary point of contact for clients, providing ongoing support, guidance, and advocacy.
• Maintain accurate and up-to-date client records and documentation using secure online systems.
• Collaborate effectively with a distributed network of healthcare professionals and community partners.
• Track client progress towards goals and outcomes, making adjustments to care plans as needed.
• Educate clients and their families on health management, available resources, and preventive care.
• Adhere to all privacy regulations and organizational policies regarding client data security.

Skills

Excellent communication

Active listening

Interpersonal skills

Virtual presence

Telehealth familiarity

Education

Bachelor's degree in Social Work, Nursing, Public Health, Psychology, or related field

Tools

Telehealth platforms

Electronic Health Records (EHR)

Remote collaboration tools

Job description

About the Role

Our client, a leading organization in the Community & Social Care sector, is seeking a dedicated Remote Case Manager specializing in Community Health to work from anywhere in South Africa . This fully remote position is critical in coordinating and facilitating access to essential health and social services for individuals and families in underserved communities. The successful candidate will leverage technology and communication tools to connect clients with appropriate resources, monitor their progress, and ensure continuity of care. This role demands exceptional organizational skills, a proactive approach, and a deep understanding of the healthcare and social support landscape. You will be empowered to manage your own schedule while ensuring that vital support reaches those who need it most, regardless of their geographic location. We are looking for a compassionate and resourceful individual committed to improving health outcomes within the community.

Key Responsibilities

• Conduct comprehensive needs assessments via telehealth and virtual platforms to identify health and social service requirements.
• Develop, implement, and monitor personalized case management plans for clients.
• Coordinate referrals and facilitate access to healthcare providers, specialists, mental health services, and social support programs.
• Act as a primary point of contact for clients, providing ongoing support, guidance, and advocacy.
• Maintain accurate and up-to-date client records and documentation using secure online systems.
• Collaborate effectively with a distributed network of healthcare professionals and community partners.
• Track client progress towards goals and outcomes, making adjustments to care plans as needed.
• Educate clients and their families on health management, available resources, and preventive care.
• Adhere to all privacy regulations and organizational policies regarding client data security.
• Participate in virtual team meetings, case conferences, and professional development sessions.

Requirements

• A Bachelor's degree in Social Work, Nursing, Public Health, Psychology, or a related field.
• Minimum of 4 years of experience in case management, social work, or community health coordination.
• Proven experience working with diverse populations and addressing complex health and social needs.
• Demonstrated ability to manage a caseload effectively in a remote or virtual setting.
• Excellent communication, active listening, and interpersonal skills, with a strong virtual presence.
• Proficiency in using telehealth platforms, electronic health records (EHR), and other relevant software.
• Strong organizational skills, attention to detail, and ability to work independently with minimal supervision.
• Knowledge of the South African healthcare system and social support structures is essential.
• Ability to maintain confidentiality and adhere to ethical standards.
• A stable internet connection and a dedicated home office setup are required.

Benefits

This fully remote position offers unparalleled flexibility and the ability to work from anywhere within South Africa . Our client provides a competitive salary, comprehensive benefits package including medical aid and retirement contributions. You will have access to ongoing training and professional development opportunities to enhance your skills in remote care management. This role allows you to make a significant impact on community health outcomes without the need for daily commuting. Join a forward-thinking organization that is innovative in its approach to Community & Social Care delivery. Opportunities for career growth within a dynamic team are abundant. This is a unique chance to contribute meaningfully while enjoying the autonomy of a remote career.