Senior Case Manager (Remote)

Placements24; George; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Professional development

Home office stipend

Employee assistance program

Annual salary reviews

Job summary

Placements24 is seeking a Senior Case Manager to join a fully remote team serving communities nationwide, with a focus on the Western Cape. You will assess clients, craft personalised care plans, provide advocacy and support, and coordinate resources across the country.

The role requires a Master's in Social Work, Counselling, or Psychology, plus 7+ years in case management and SACSSP registration. Strong communication and autonomy are essential for success in a dispersed virtual team.

Qualifications

• Master's degree in Social Work, Counselling, or Psychology.
• Minimum 7 years in direct case management.
• Experience with client assessment, care planning, and crisis intervention.
• Excellent verbal and written communication skills.
• Proficiency with virtual platforms (Zoom, Teams) and case management software.
• Professional SACSSP registration is mandatory.

Responsibilities

• Conduct comprehensive client assessments remotely via video or phone.
• Develop and monitor personalised care plans with clients.
• Provide ongoing emotional support and advocacy to clients.
• Facilitate referrals to community resources and follow up.
• Maintain accurate client records and progress notes.
• Collaborate with remote care team including social workers and specialists.
• Stay updated on social policies and best practices in case management.
• Prepare detailed progress and outcomes reports.
• Mentor junior case managers as needed.
• Maintain confidentiality and ethical standards.

Skills

Client assessment

Care planning

Crisis intervention

Verbal communication

Written communication

Caseload management

Education

Master's degree in Social Work / Counselling / Psychology

Professional SACSSP registration

Tools

Zoom

Microsoft Teams

Case management software

Job description

About the Role

Our client is a forward-thinking social care organisation seeking a highly experienced and dedicated Senior Case Manager to join their expanding, fully remote team. This role is crucial for providing expert guidance and support to individuals and families navigating complex social challenges. Operating entirely from your home office, you will leverage digital communication tools to connect with clients, assess their needs, and develop personalised care plans. The position demands exceptional organizational skills, a profound understanding of social support systems, and the ability to work autonomously while collaborating effectively with a geographically dispersed team. You will play a key role in ensuring the highest standards of client care and service delivery across the country, with a specific focus on serving communities within the Western Cape, though your work will be location-independent. This is a unique opportunity to contribute significantly to social well-being without the constraints of a physical office, making a real difference from anywhere.

Key Responsibilities

• Conduct comprehensive client assessments remotely via video conferencing and phone calls to identify social, emotional, and practical needs.
• Develop, implement, and monitor personalised case plans in collaboration with clients, ensuring they are client-centred and outcome-oriented.
• Provide ongoing emotional support, advocacy, and practical assistance to clients to help them achieve their goals.
• Connect clients with appropriate community resources, services, and agencies, facilitating referrals and follow-ups.
• Maintain accurate and up-to-date client records, documenting all interactions, assessments, and progress.
• Collaborate effectively with other members of the remote care team, including social workers, therapists, and program specialists.
• Stay abreast of relevant social policies, legislation, and best practices in case management.
• Prepare detailed reports on client progress, program outcomes, and service utilization.
• Provide guidance and mentorship to junior case managers as needed.
• Uphold the highest standards of confidentiality and ethical practice in all client interactions.

Requirements

• A Master's degree in Social Work, Counselling, Psychology, or a closely related field is required.
• A minimum of 7 years of experience in direct case management, preferably within a social services or community support setting.
• Demonstrated expertise in client assessment, care planning, and crisis intervention.
• Exceptional verbal and written communication skills, with the ability to build rapport remotely.
• Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and case management software.
• Strong organisational skills and the ability to manage a caseload independently.
• A deep understanding of the social services landscape and available resources.
• Ability to work with diverse populations and maintain a non-judgmental, empathetic approach.
• Must have a reliable internet connection and a dedicated home office space conducive to remote work.
• Professional registration with a relevant body (e.g., SACSSP) is mandatory.

Benefits

• A highly competitive salary package commensurate with experience.
• Remote work flexibility, allowing for a healthy work-life balance.
• Opportunities for advanced training and professional development in remote service delivery.
• Contribution towards home office setup and internet expenses.
• Access to a comprehensive employee assistance program.
• The chance to be part of an innovative and growing remote social care team.
• Significant impact on client well-being through dedicated support.
• Annual performance reviews with potential for salary increases.
• A collaborative and supportive virtual team culture.
• Paid professional development opportunities.