Remote Case Management Specialist

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Medical and retirement contributions

Generous annual leave

Fully remote with flexible work setup

Job summary

Placements24 is seeking an experienced Remote Case Management Specialist to join a forward-thinking team. This fully remote role across South Africa focuses on assessing client needs, developing case plans, and coordinating services to help individuals and families overcome social and personal challenges.

You will work with a remote team of professionals, maintain detailed records, and stay informed about current social policies and resources.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology or related field.
• Minimum 5 years of progressive case management or similar client support experience.
• Proven ability to develop and manage complex client cases.
• Strong assessment, planning, resource linkage and advocacy skills.
• Proficiency with digital case management software and remote-work tools.

Responsibilities

• Conduct thorough client assessments to identify needs, strengths, and barriers.
• Develop, implement and monitor individualized case management plans with clients.
• Connect clients with community resources, services and government programs.
• Provide ongoing support, advocacy and guidance throughout the case management journey.
• Maintain confidential client records using digital systems and ensure accuracy.

Skills

Case management

Remote work

Assessment and advocacy

Empathy and active listening

Education

Bachelor's degree in Social Work or related field

Tools

Digital case management software

Video conferencing tools

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Case Management Specialist to join their innovative team. This position is fully remote, allowing you to manage client cases and provide essential support services from anywhere within South Africa. You will be responsible for assessing client needs, developing comprehensive case plans, and coordinating services to help individuals and families overcome social, economic, and personal challenges. The role requires a highly organised and empathetic professional with a proven track record in case management and a strong understanding of social support systems. This is an exceptional opportunity to leverage your expertise in a flexible, remote work environment while making a significant difference in the lives of clients served by our client. The focus is on delivering high-quality, client-centred support through effective virtual engagement.

Key Responsibilities

• Conduct thorough client assessments to identify needs, strengths, and barriers.
• Develop, implement, and monitor individualised case management plans in collaboration with clients.
• Connect clients with appropriate community resources, services, and government programs.
• Provide ongoing support, advocacy, and guidance to clients throughout their case management journey.
• Maintain accurate, detailed, and confidential client records using our client's digital systems.
• Regularly review client progress and adjust case plans as needed to ensure optimal outcomes.
• Collaborate effectively with a remote team of professionals, including social workers and support staff.
• Prepare reports on client progress, service utilisation, and program effectiveness for management.
• Stay informed about current social policies, community resources, and best practices in case management.
• Respond to client inquiries and concerns in a timely, professional, and empathetic manner via various communication channels.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a closely related field.
• A minimum of 5 years of progressive experience in case management or a similar client support role.
• Demonstrated success in developing and managing complex client cases.
• Exceptional skills in assessment, planning, resource linkage, and advocacy.
• Proficiency in using digital case management software, video conferencing tools, and other remote work technologies.
• Excellent written and verbal communication skills, with a strong emphasis on empathy and active listening.
• Ability to work independently, manage time effectively, and maintain high levels of productivity in a remote setting.
• A stable internet connection and a suitable home office environment are essential.
• Deep understanding of social service delivery in South Africa and available resources.
• Professional registration with a relevant body (e.g., SACSSP) is advantageous.

Benefits

Our client offers a highly competitive salary, a comprehensive benefits package including medical and retirement contributions, and generous annual leave. This fully remote position offers unparalleled flexibility, eliminating commute times and allowing for greater autonomy. You will have ample opportunities for professional development, including access to advanced training and certifications, and the chance to contribute to impactful work with a forward-thinking organisation dedicated to enhancing social well‑being across Stellenbosch, Western Cape and beyond.