Remote Case Manager - Social Services

Placements24; KwaZulu-Natal; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Online training

Professional growth

North West region impact

Job summary

Placements24 is seeking a Remote Case Manager for social services serving clients across South Africa, with focus on Mahikeng, North West. This is a fully remote, full-time role requiring assessing client needs, developing care plans, coordinating services and monitoring outcomes from a home office.

You will liaise with clients, families, and service providers, advocate for client rights, maintain confidential records, and participate in virtual team meetings.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology or related field is required.
• Minimum of 2 years of experience in case management or social services.
• Demonstrated understanding of social service systems and community resources.
• Excellent virtual communication, interpersonal, and client management skills.
• Proficiency with case management software and virtual collaboration tools (e.g., Zoom, MS Teams).

Responsibilities

• Conduct comprehensive assessments of client needs via virtual platforms (video calls, phone).
• Develop, implement, and regularly review individualized case plans with clients.
• Coordinate and facilitate access to community services (healthcare, housing, employment, education).
• Monitor client progress and adjust care plans as needed.
• Serve as liaison between clients, families and external providers with clear communication.
• Maintain confidential electronic case notes in line with policies.

Skills

Virtual communication

Interpersonal skills

Client management

Remote work

Organizational skills

Education

Bachelor's degree in Social Work/Psychology/Sociology or related field

Tools

Case management software

Zoom

Microsoft Teams

Job description

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Job Description

full-time

About the Role Our client, WhatJobs Direct, is actively seeking a skilled and motivated Remote Case Manager to join their expanding team, serving clients across Mahikeng, North West. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. As a Case Manager, you will be responsible for assessing client needs, developing personalized care plans, coordinating services, and monitoring progress to ensure clients receive the appropriate support. You will act as a primary point of contact for clients and service providers, advocating for their needs and ensuring effective service delivery. This role requires a proactive individual with exceptional organizational skills and a deep commitment to supporting vulnerable individuals and families. Key Responsibilities

• Conduct comprehensive assessments of client needs via virtual platforms (video calls, phone).
• Develop, implement, and regularly review individualized case plans in collaboration with clients.
• Coordinate and facilitate access to a range of community services, including healthcare, housing, employment, and education.
• Monitor client progress and outcomes, making adjustments to care plans as necessary.
• Serve as a liaison between clients, families, and external service providers, ensuring clear communication.
• Maintain detailed and confidential electronic case notes and documentation in compliance with organizational policies.
• Identify potential risks and develop mitigation strategies.
• Provide advocacy and support to clients to ensure their rights and needs are met.
• Respond to client inquiries and concerns in a timely and professional manner via digital channels.
• Participate in virtual team meetings, case conferences, and professional development sessions.

Requirements

• A Bachelor\'s degree in Social Work, Psychology, Sociology, or a related human services field.
• A minimum of 2 years of experience in case management, social services, or a similar role.
• Demonstrated understanding of social service systems and community resources.
• Excellent virtual communication, interpersonal, and client management skills.
• Proficiency in using case management software and virtual collaboration tools (e.g., Zoom, Microsoft Teams).
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work autonomously and manage time effectively in a remote setting.
• High level of organization and attention to detail.
• Reliable internet connection and a suitable home office setup.
• Commitment to maintaining client confidentiality and adhering to ethical standards.

Benefits

• Fully remote work arrangement, providing significant flexibility.
• Competitive salary package.
• Opportunities for professional growth and skill enhancement through online training.
• Work with a forward-thinking organization committed to innovative service delivery.
• Contribute to improving lives across the North West region from the comfort of your home.
• Access to virtual team support and resources.