Virtual Case Manager - Social Services

Placements24; George; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking a Virtual Case Manager in Social Services for a fully remote role based in George, Western Cape. You will assess client needs remotely, create tailored support plans, and link clients to essential services while coordinating with a multidisciplinary team.

Strong empathy and organizational skills are essential to navigate complex social support systems. The role emphasizes remote guidance, advocacy, and timely assistance, with opportunities to contribute to trauma-informed

Qualifications

• Bachelor’s degree in a social service field is required.
• Minimum 2 years in case management or social work preferred.
• Experience with remote client assessments and client advocacy is essential.

Responsibilities

• Conduct remote assessments and develop individualized support plans.
• Provide ongoing case management with virtual follow-ups and resources.
• Coordinate care with external agencies and healthcare providers.
• Maintain confidential case notes and progress reports per policy.
• Advocate to secure benefits and services for clients.
• Facilitate virtual support groups and psycho-educational resources.
• Monitor progress and adjust plans as needed.
• Respond to inquiries via phone, email, and video calls.

Skills

Excellent communication

Remote assessments

Resource linkage

Virtual coordination

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Slack

Zoom

Google Meet

Electronic case management software

Job description

About the Role

Our client, a progressive non-profit organization focused on delivering essential support services, is actively recruiting for a dedicated Virtual Case Manager - Social Services . This fully remote position is based out of George, Western Cape , offering a fantastic opportunity for experienced social service professionals to contribute significantly from a distance. You will play a crucial role in connecting vulnerable individuals and families with the resources they need to improve their circumstances. This role requires a high degree of empathy, strong organizational capabilities, and the ability to navigate complex support systems. The successful candidate will be instrumental in providing remote guidance and advocacy, ensuring that clients receive timely and appropriate assistance. This is an exciting chance to be at the forefront of remote social service delivery, making a real difference in the lives of those in need across the region and beyond.

Key Responsibilities

• Conduct comprehensive remote assessments of client needs and develop individualized support plans.
• Provide ongoing case management services, including virtual follow-ups, counseling, and resource linkage.
• Liaise with external agencies, healthcare providers, and community organizations to coordinate client care and support.
• Maintain detailed and confidential case notes, progress reports, and client documentation in compliance with organizational standards and privacy regulations.
• Advocate on behalf of clients to ensure they receive access to appropriate benefits, services, and support systems.
• Facilitate virtual support groups and provide psycho-educational resources to clients and their families.
• Monitor client progress towards achieving goals outlined in their support plans and adjust strategies as needed.
• Respond to client inquiries and provide timely support via phone, email, and video conferencing platforms.
• Collaborate with a multidisciplinary team of professionals to ensure holistic client care.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a closely related field from an accredited institution.
• A minimum of 2 years of direct experience in case management or social work, with a strong understanding of social service systems.
• Proven ability to conduct effective remote client assessments and develop tailored support plans.
• Excellent verbal and written communication skills, with the capacity to build rapport with clients from diverse backgrounds.
• Proficiency in utilizing virtual communication tools (e.g., Slack, Zoom, Google Meet) and electronic case management software.
• Strong understanding of confidentiality and data protection protocols.
• Ability to work independently, manage workload effectively, and meet deadlines in a remote work environment.
• Familiarity with local resources and support services available in the Western Cape region is advantageous.
• Must possess a stable internet connection and a suitable home office setup.

Benefits

• Our client offers a competitive salary package commensurate with experience for this Virtual Case Manager - Social Services position.
• The primary benefit is the ability to work remotely, providing exceptional work-life balance and flexibility.
• You will be part of a supportive and collaborative virtual team environment, dedicated to making a positive impact.
• Our client is committed to professional growth and offers opportunities for ongoing training and development in areas such as trauma-informed care and digital service delivery.
• You will gain invaluable experience in remote social work practice and contribute to innovative service models.
• This role provides a platform to truly make a difference in the lives of individuals and families, fostering resilience and well-being within the community.
• Join an organization that values its employees and is at the forefront of modern social support delivery.