Remote Case Manager (Mental Health Support)

Placements24; Durban; Hybrid; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Career development

Impactful work

Job summary

Placements24 is seeking a dedicated Remote Case Manager to join a growing national team. This fully remote role focuses on coordinating care plans for individuals facing mental health challenges from anywhere in South Africa.

You will assess needs, connect clients to resources, and advocate for well-being via telehealth platforms. Ideal candidates hold a relevant degree, have SACSSP/HPCSA registration, and a minimum of 3 years in case management.

Qualifications

• 3+ years of experience in case management, preferably in mental health services.
• Ability to conduct comprehensive remote assessments and develop care plans.
• Proficiency with digital tools and maintaining confidential records.

Responsibilities

• Conduct comprehensive remote assessments of clients’ mental health, social, and functional needs.
• Develop, implement, and monitor individualized care plans with clients and professionals.
• Facilitate access to therapy, housing, employment support, and community resources.

Skills

Case management

Virtual communication

Empathy

Organization

Independent work

Education

Social Work / Psychology / Counselling degree

Tools

Zoom

Microsoft Teams

Electronic health records

Job description

About the Role

Our client, a forward-thinking organisation committed to accessible mental healthcare, is seeking a dedicated Remote Case Manager to join their expanding national team. This is a fully remote position, allowing you to contribute from anywhere in South Africa. You will be responsible for coordinating comprehensive care plans for individuals experiencing mental health challenges, ensuring they receive timely and appropriate support. This role requires a compassionate professional who can effectively manage caseloads, connect clients with resources, and advocate for their well-being through virtual means. You will play a crucial role in bridging the gap between individuals in need and the mental health services available, making a profound impact on their recovery journeys. This remote-first role offers exceptional flexibility and the opportunity to build a fulfilling career.

Key Responsibilities

• Conduct comprehensive remote assessments of clients' mental health, social, and functional needs.
• Develop, implement, and monitor individualized care plans in collaboration with clients, their families, and relevant mental health professionals.
• Facilitate access to a range of services including therapy, psychiatric care, housing, employment support, and community resources.
• Provide ongoing support, guidance, and psychoeducation to clients via telephonic and video conferencing platforms.
• Liaise with healthcare providers, social services, and other stakeholders to coordinate seamless care delivery.
• Maintain accurate, timely, and confidential electronic client records and progress notes.
• Monitor client progress towards goals and adjust care plans as needed, ensuring client safety and well-being.
• Respond to urgent client needs and provide crisis intervention support when necessary, escalating appropriately.
• Stay updated on best practices, resources, and policies within the mental health and social care sectors.
• Participate in virtual team meetings, case reviews, and training sessions.

Requirements

• A relevant degree in Social Work, Psychology, Counselling, or a related field.
• Professional registration with the relevant South African body (e.g., SACSSP, HPCSA).
• Minimum of 3 years of experience in case management, preferably within mental health services.
• Demonstrated ability to conduct assessments and develop effective care plans.
• Excellent virtual communication, active listening, and empathetic engagement skills.
• Proficiency in using digital communication tools (Zoom, Teams, etc.) and electronic health record systems.
• Strong organizational skills and the ability to manage a caseload remotely and independently.
• Ability to work autonomously while collaborating effectively with a distributed team.
• A stable internet connection and a dedicated, private workspace conducive to remote work.
• Understanding of various mental health conditions and available treatment modalities.

Benefits

• Competitive salary package for a remote position.
• Flexible working hours and the ability to work from home.
• Significant opportunity to impact the lives of individuals seeking mental health support.
• Access to continuous learning and professional development opportunities.
• Be part of an innovative and growing organisation.