Remote Apprentice IT Support Technician

Placements24; Centurion; Hybrid; ZAR 36,000 - 72,000; Full time

Benefits offered by this job

Remote training

IT qualification

Flexible hours

Modern tools

Career growth

Job summary

Placements24 is seeking a technically inclined Remote Apprentice IT Support Technician to join their Centurion-based team. You will provide first-line support from home, troubleshooting hardware, software, and network issues for internal staff and clients.

The role offers comprehensive remote IT training, mentorship from seasoned professionals, and a clear path to earning a recognized IT qualification, with flexible remote hours in a technology-driven environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Interest in information technology and willingness to learn.
• Proficiency with Windows and macOS.
• Basic understanding of TCP/IP, DNS, DHCP.

Responsibilities

• Provide first-level technical support via remote channels to end-users.
• Diagnose and resolve common hardware, software, and network issues.
• Assist in setup, configuration, and troubleshooting of user accounts and devices.
• Escalate complex problems to senior IT staff when needed.
• Maintain records of requests and resolutions in the ticketing system.
• Contribute to IT support documentation and knowledge base articles.

Skills

IT fundamentals

Windows proficiency

macOS familiarity

Networking basics

Communication

Education

Grade 12 or equivalent

Job description

About the Role

Our client is seeking a technically inclined and enthusiastic individual to join their team as a Remote Apprentice IT Support Technician . This is a unique opportunity to build a career in IT support from the ground up, working entirely from home. You will provide essential technical assistance to internal staff and clients, troubleshooting hardware, software, and network issues. This role is perfect for someone with a natural aptitude for technology, a passion for problem-solving, and the discipline to thrive in a remote work setting. You will be guided by experienced IT professionals, gaining invaluable experience in a fast-paced, technology-driven environment.

Key Responsibilities

• Provide first-level technical support via remote channels (phone, email, chat) to end-users.
• Diagnose and resolve common hardware, software, and network connectivity issues.
• Assist in the setup, configuration, and troubleshooting of user accounts and computing devices .
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Contribute to the development of IT support documentation and knowledge base articles.

Requirements

• A strong interest in information technology and a desire to learn.
• Proficiency with common operating systems (Windows, macOS) and standard office software.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills, with the ability to explain technical issues clearly.
• Self-motivated with strong time management skills to excel in a remote work environment.
• Completion of Grade 12 or equivalent; IT-related certifications or coursework are a plus.

Benefits

• Comprehensive remote IT training and mentorship.
• Opportunity to earn a recognized IT qualification.
• Flexible working hours within a remote setup.
• Access to modern IT tools and technologies.
• A collaborative virtual team environment with opportunities for professional growth and career advancement within the Centurion region's supported companies.