Remote Apprentice IT Support Specialist

Placements24; Richards Bay; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Fully remote

Training program

Mentorship

Performance-based increases

Potential permanent role

Job summary

Placements24 is seeking eager Remote Apprentice IT Support Specialists to join our client’s team. You will troubleshoot hardware, software, and network issues for users across the organization in a fully remote setup, learning from experienced IT professionals.

This role focuses on diagnostic skills, customer service, and IT infrastructure knowledge, with comprehensive training, mentorship, and a pathway to a permanent IT Support Specialist position after completion.

Qualifications

• Completed secondary education (Matric or equivalent).
• Interest in IT and a foundational understanding of computer systems and networks.
• Strong problem-solving, customer service, and communication skills.
• Ability to work remotely and manage time independently.

Responsibilities

• Provide remote technical assistance to users for hardware, software, and network-related issues via phone, email, and chat.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical problems promptly and efficiently, escalating complex issues when necessary.
• Document user requests, troubleshooting steps, and resolutions in a ticketing system.
• Assist with user account management, including creation, modification, and deletion.
• Contribute to the creation and maintenance of IT knowledge base articles and support guides.

Skills

Problem solving

Customer service

Communication

Time management

Independent work

Windows/macOS familiarity

Education

Matric or equivalent

Tools

Ticketing system

Job description

About the Role

Our client is looking for eager and technically inclined individuals to join their support team as Remote Apprentice IT Support Specialists . This position is ideal for those passionate about technology and providing excellent user support, with the flexibility to work from anywhere. You will gain hands-on experience troubleshooting hardware, software, and network issues for users across the organization, learning from experienced IT professionals in a collaborative remote environment. This apprenticeship focuses on developing strong diagnostic skills, customer service excellence, and a deep understanding of IT infrastructure, paving the way for a rewarding career in technology.

Key Responsibilities

• Provide remote technical assistance to users for hardware, software, and network-related issues via phone, email, and chat.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical problems promptly and efficiently, escalating complex issues when necessary.
• Document user requests, troubleshooting steps, and resolutions in a ticketing system.
• Assist with user account management, including creation, modification, and deletion.
• Contribute to the creation and maintenance of IT knowledge base articles and support guides.

Requirements

• Completed secondary education (Matric or equivalent).
• A keen interest in IT and a foundational understanding of computer systems and networks.
• Excellent problem-solving skills and a logical approach to diagnostics.
• Strong customer service orientation and excellent communication skills.
• Ability to work independently, manage time effectively, and stay organized in a remote setting.
• Familiarity with common operating systems (Windows, macOS) and office productivity software.

Benefits

• Fully remote work position, offering great work-life balance.
• Comprehensive training program in IT support and troubleshooting.
• Mentorship from experienced IT professionals.
• Competitive stipend with opportunities for performance-based increases.
• Potential for a permanent IT Support Specialist role upon successful completion of the apprenticeship.