Receptionist&Service Advisor

The Kelston Motor Group; Komani; On-site; ZAR 134,000 - 212,000; Full time

Job summary

The Kelston Motor Group is seeking a Receptionist & Service Advisor at Kelston BYD Komani to assist customers with service and maintenance needs, acting as a liaison between service teams and customers to ensure a positive dealership experience.

The role requires a Grade 12 qualification, 3 years in administration/reception, and at least 2 years as a Service Advisor in the motor industry, with intermediate computer skills and knowledge of vehicle legislation.

Qualifications

• Grade 12 and strong administration/reception experience.
• Minimum 2 years in motor industry as a Service Advisor.
• 2+ years admin experience in automotive dealership.
• Intermediate computer skills with automotive dealership systems.
• Knowledge of vehicle legislation, consumer law, and trade practices.
• Some technical and mechanical knowledge.
• Excellent written and verbal communication in English and Xhosa.
• Customer-oriented and interpersonal skills.

Responsibilities

• Answer switchboard and perform receptionist duties.
• Coordinate orders for valet and roadworthy for all vehicles.
• Reconcile fuel accounts and control petty cash.
• Monitor attendance register and general office administration.
• Coordinate CSI requirements and book service/repair intake.
• Monitor progress of work in the workshop and hand back vehicles.
• Ensure customer satisfaction and complete required administration.

Skills

Receptionist experience

Customer service

English & Xhosa communication

Interpersonal skills

Emotional maturity

Education

Grade 12

Tools

Automotive dealership software

Job description

Postion: Receptionist&Service Advisor
Branch: Kelston BYD Komani
Due Date for Applications:15th of September

The main purpose of the position (KPi) is:

Service Advisor to assist customers with their service and maintenance needs ensuring their continued satisfaction with their vehicles and the dealership. To act as a liaison between the departments providing service and repair work and the customer to ensure the customer’s experience at the dealership is a positive one. To deal with and resolve all customer complaints raise

Key roles and responsibilities

• Answer Switchboard and carry out reception duties
• Co-ordinate orders for valet and roadworthy for all vehicles and sundry orders
• Reconcile the fuel accounts
• Control petty cash
• Monitor attendance register
• Carry out general office administration
• Coordinate all customer CSI requirements
• Book in the vehicle brought in for service or repair
• Monitor the progress of the work being done
• Monitor ‘carry overs’ in the Workshop
• Hand back vehicle to customer after the service or repair
• Ensure customer satisfaction
• Complete the required administration
• Execute all agreed projects and maintain the initiative

Qualifications / experience required

• Grade 12
• 3 Years experience of Administration/Receptionist Experience
• Minimum of 2 Years experience in the motor industry as a Service Advisor
• Intermediate computer skills in and Automotive Dealership
• Knowledge of vehicle legislation, consumer legislation, and trade practices
• Previous admin experience in an Automotive Dealership
• Some Technical and Mechanical knowledge

Key attributes and competencies needed:

• Excellent written and verbal communication skills (English and Xhosa)
• Customer orientated
• Interpersonal Skills
• Emotionally Mature

Employment Equity

Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from designated equity group are encouraged to apply.