Service Advisor

Kelston Motor Group; Komani; On-site; ZAR 230,000 - 350,000; Full time

Job summary

Kelston Ford Komani, part of Kelston Motor Group, is seeking a Service Advisor to manage service intake, updates, and customer handover at the Komani branch.

You will ensure customer satisfaction, handle administration, and work with Kerridge/Drive to monitor progress and carry overs, aligning with company standards.

Qualifications

• Grade 12 and a valid driver’s license required.
• Minimum 2 years experience in the motor industry as a Service Advisor.
• Knowledge of vehicle legislation, consumer legislation, and trade practices.
• Good computer skills and basic literacy and numeracy.
• Some technical and mechanical knowledge.
• Kerridge/Drive knowledge or experience.

Responsibilities

• Book in the vehicle brought in for service or repair.
• Monitor the progress of the work being done.
• Monitor ‘carry overs’ in the Workshop.
• Hand back vehicle to customer after the service or repair.
• Ensure customer satisfaction.
• Complete the required administration.
• Execute all agreed projects and maintain the initiative.

Skills

Customer service

Problem solving

Interpersonal skills

Pressure management

Vehicle knowledge

Computer literacy

Communication

Teamwork

Education

Grade 12

Tools

Kerridge/Drive

Job description

Postion: Service Advisor
Branch: Kelston Ford Komani
Due Date for Applications:1st of December

Key roles and responsibilities

• Book in the vehicle brought in for service or repair
• Monitor the progress of the work being done
• Monitor ‘carry overs’ in the Workshop
• Hand back vehicle to customer after the service or repair
• Ensure customer satisfaction
• Complete the required administration
• Execute all agreed projects and maintain the initiative

Qualifications / experience required

• Grade 12
• Valid Driver’s License
• Minimum of 2 Years experience in the motor industry as a Service Advisor
• Knowledge of vehicle legislation, consumer legislation, and trade practices
• Good Computer Skills
• Basic literacy and numeracy
• Some Technical and Mechanical knowledge
• Kerridge/Drive

Key attributes and competencies needed:

• Problem-solving abilities
• Ability to work well under pressure
• Good interpersonal skills
• Level-headed
• Conflict management
• Product knowledge
• Customer orientated

Employment Equity

Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from designated equity group are encouraged to apply.