Service Advisor

Kelston Motor Group; Cradock; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Kelston Motor Group is seeking a Service Advisor for Kelston Ford Cradock to join our busy workshop. You will book in vehicles, monitor progress, and hand back vehicles to customers, ensuring service standards and customer satisfaction.

The role requires Grade 12, a valid driver's license, and at least 2 years in the motor industry as a Service Advisor, plus knowledge of vehicle and consumer legislation and strong computer skills. BSI & Evolve familiarity is a plus.

Qualifications

• Grade 12 is required.
• Valid Driver's License is required.
• Minimum 2 years of experience as a Service Advisor in the motor industry.
• Knowledge of vehicle and consumer legislation and trade practices.
• Good computer skills.
• Some technical and mechanical knowledge.
• BSI & Evolve familiarity is a plus.

Responsibilities

• Book in the vehicle brought in for service or repair.
• Monitor the progress of the work being done.
• Monitor ‘carry overs’ in the Workshop.
• Hand back vehicle to customer after the service or repair.
• Ensure customer satisfaction.
• Complete the required administration.
• Execute all agreed projects and maintain the initiative.

Skills

Problem-solving

Interpersonal skills

Diagnostic ability

Under pressure

Level-headed

Education

Grade 12

Valid Driver's License

Job description

Postion: Service Advisor
Branch: Kelston Ford Cradock
Due Date for Applications:16th of October

The main purpose of the position (KPi) is:

Key roles and responsibilities

• Book in the vehicle brought in for service or repair
• Monitor the progress of the work being done
• Monitor ‘carry overs’ in the Workshop
• Hand back vehicle to customer after the service or repair
• Ensure customer satisfaction
• Complete the required administration
• Execute all agreed projects and maintain the initiative

Qualifications / experience required

• Grade 12
• Valid Driver’s License
• Minimum of 2 Years experience in the motor industry as a Service Advisor
• Knowledge of vehicle legislation, consumer legislation, and trade practices
• Good Computer Skills
• Some Technical and Mechanical knowledge
• BSI & Evolve

Key attributes and competencies needed:

• Problem-solving abilities
• Ability to work well under pressure
• Good interpersonal skills
• Diagnostic ability
• Level-headed

Employment Equity

Appoints will be made with due consideration of Kelston Motor Group Employment Equity Plan Thus, people from designated equity group are encouraged to apply.