Priority Client Services Consultant - Fast-Track Support

RMB Nigeria Limited; Johannesburg; On-site; ZAR 558,000 - 668,000; Full time

Benefits offered by this job

Opportunities to network

Challenging work

Opportunities to innovate

Job summary

RMB Nigeria Limited in Johannesburg is seeking a Client Service Priority Consultant to deliver expedited, personalized service to priority clients across multiple channels. The role focuses on promptly addressing inquiries and coordinating with internal teams to ensure seamless client experiences.

You will monitor SLAs, maintain strong Priority Client relationships, and identify opportunities to cross-sell or upsell based on client needs and policies.

Qualifications

• Bachelor degree required.
• 4–5 years in Client Services Support and Delivery.
• Experience in financial services or banking is a plus.

Responsibilities

• Serve as the primary contact for Priority Clients, delivering expedited, personalized service across channels.
• Prioritize inquiries from Priority Clients and ensure timely, accurate resolutions.
• Collaborate with internal teams to expedite solutions and uphold service levels.

Education

Bachelor of Commerce in Business Administration

Job description

RMB Nigeria Limited in Johannesburg is seeking a Client Service Priority Consultant to deliver expedited, personalized service to priority clients across multiple channels. The role focuses on promptly addressing inquiries and coordinating with internal teams to ensure seamless client experiences.

You will monitor SLAs, maintain strong Priority Client relationships, and identify opportunities to cross-sell or upsell based on client needs and policies.