Priority Client Services Specialist - Fast-Track Support

FirstRand Limited; Johannesburg; On-site; ZAR 558,000 - 668,000; Full time

Job summary

FirstRand Limited is seeking a Client Service Priority Consultant in Johannesburg to deliver expedited, personalised service to priority clients across multiple communication channels. You will prioritise inquiries, coordinate with product specialists and relationship managers, and ensure timely resolutions while strengthening long-term client loyalty.

You will act as the primary contact for priority clients, monitor SLAs, and escalate issues as needed, contributing to a superior client

Qualifications

• Bachelor degree in Business Administration required.
• 4–5 years' experience in Client Services Support and Delivery.

Responsibilities

• Provide dedicated, expedited services to priority clients across multiple channels.
• Prioritise inquiries and resolve issues promptly.
• Coordinate with internal teams to ensure seamless client experiences.

Education

Bachelor of Commerce in Business Administration

Job description

FirstRand Limited is seeking a Client Service Priority Consultant in Johannesburg to deliver expedited, personalised service to priority clients across multiple communication channels. You will prioritise inquiries, coordinate with product specialists and relationship managers, and ensure timely resolutions while strengthening long-term client loyalty.

You will act as the primary contact for priority clients, monitor SLAs, and escalate issues as needed, contributing to a superior client