Client Service Priority Consultant

RMB - Rand Merchant Bank; Johannesburg; Presencial; ZAR 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunities to network

Challenging Work

Opportunities to innovate

Descripción de la vacante

RMB - Rand Merchant Bank is seeking a dedicated Client Service Priority Consultant in Johannesburg to deliver expedited, high-quality service to Priority Clients across multiple channels. You will prioritize inquiries, resolve issues swiftly, and coordinate with internal teams to enhance client experiences.

Ideal candidates hold a BCom in Business Administration and have 4–5 years of Client Services experience.

Formación

• Primary contact for Priority Clients delivering expedited service via multiple channels.
• Prioritize inquiries and ensure swift resolution and timely responses.
• Collaborate with product specialists and relationship managers to expedite solutions.

Responsabilidades

• Monitor SLAs and performance metrics to track response times and service quality.
• Identify opportunities to cross-sell or upsell based on client needs and preferences.
• Document client interactions and resolutions in the client service system for reference.
• Engage in training to enhance product knowledge and service delivery capabilities.
• Escalate issues and advocate for Priority Clients within the organization.

Conocimientos

Client Services

Relationship Management

SLA Monitoring

Escalation Handling

Educación

Bachelor of Commerce in Business Administration

Descripción del empleo

Job Description

Dear Future Client Service Priority Consultant,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage and strong ethics. Innovative ideas, its the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa's number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

This role entails providing dedicated, expedited services to priority clients, ensuring their needs are met promptly and effectively. Operating across various client communication channels and prioritise queries, resolve issues and coordinate with internal teams to provide exceptional client experiences. Maintain and strengthening long-term priority relationships and promote loyalty to the organisation.

Are You Someone Who Can

• Service and the primary point of contact for Priority Clients, delivering personalised and expedited service through various client communication channels.
• Prioritise incoming inquires and requests from Priority Clients, ensuring swift resolution and timely responses.
• Anticipate client needs and proactively address potential issues or concerns.
• Proactively identify opportunities to cross-sell or upsell based on client needs and preferences.
• Liaise with internal stakeholders, including product specialists and relationship managers to expedite solutions and ensure seamless client experiences.
• Advocate for Priority Clients within the organisation, escalating issues and advocating for solutions that align with client expectations and company policies.
• Monitor SLAs and performance metrics to track response times and service quality, identifying opportunities for improvement
• Conduct regular check-ins with Priority Clients to gather feedback, address concerns and identify opportunities to enhance the client experience.
• Collaborate with cross-functional teams to streamline processes, eliminate bottlenecks, and optimise efficiency in serving priority clients.
• Stay informed about industry trends, market developments to anticipate client needs and recommend relevant solutions.
• Handle escalations from other client service representatives, providing guidance and support to ensure timely resolution and client satisfaction.
• Document client interactions, inquiries, and resolutions accurately in the relevant system, maintaining comprehensive records for future reference and analysis.
• Participate in training and development programmes to enhance product knowledge, communication skills and service delivery capabilities.

You Will Be An Ideal Candidate If You Have

• a Bachelor of Commerce in Business Administration
• 4 to 5 years' experience in Client Services Support and Delivery

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

11/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.