Client Experience & Payments Specialist

RMB Nigeria Limited; Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Networking opportunities

Challenging work

Opportunities to innovate

Job summary

RMB Nigeria Limited in Johannesburg seeks a Client Service Specialist to deliver high-quality service to clients, respond to inquiries, and resolve incidents within SLA. You will analyze data, provide regular reporting, and support onboarding while maintaining client relationships and proactive communication.

The role requires a relevant diploma and 4–5 years in client service and payments, including domestic and cross-border transactions, with a strong understanding of SWIFT structures.

Qualifications

• 4–5 years’ experience in Client Service Support and Delivery.
• 4–5 years’ experience handling domestic and cross-border payments.
• Strong understanding of SWIFT payment structures.

Responsibilities

• Provide high quality client service to retain and enhance the client experience.
• Respond to queries via relevant communication channels and resolve incidents.
• Analyse dashboards/management information to identify trends and improvements.
• Maintain static data for existing accounts and assist onboarding of new clients.
• Prepare and provide ad hoc daily cash prediction reports and audit confirmations.

Skills

Client service experience

Payments processing

SWIFT knowledge

Education

Diploma qualification

Job description

RMB Nigeria Limited in Johannesburg seeks a Client Service Specialist to deliver high-quality service to clients, respond to inquiries, and resolve incidents within SLA. You will analyze data, provide regular reporting, and support onboarding while maintaining client relationships and proactive communication.

The role requires a relevant diploma and 4–5 years in client service and payments, including domestic and cross-border transactions, with a strong understanding of SWIFT structures.