Client Service & Payments Specialist (Financial Services)

Fnbnamibia; Johannesburg; On-site; ZAR 558,000 - 668,000; Full time

Benefits offered by this job

Opportunities to network and collabora

Challenging Work

Opportunities to innovate

Job summary

RMB in Johannesburg is seeking a Client Service Specialist to deliver exceptional service to clients, handling queries and maintaining Rand accounts with a focus on timely resolutions and accurate data capture.

The role requires 4-5 years in client service support and delivery, with strong knowledge of SWIFT structures and cross-border payments. The position is based in Johannesburg with potential for collaboration and service improvement initiatives.

Qualifications

• Diploma qualification required.
• 4-5 years of experience in Client Service Support and Delivery.
• Experience handling domestic and cross-border payments.
• Strong understanding of SWIFT payment structures.

Responsibilities

• Provide high quality client service by addressing queries and maintaining client accounts.
• Respond to client requests and incidents within SLA and capture details.
• Analyse dashboards for trends and inform improvements in service delivery.
• Prepare and provide regular reports and ad hoc client information.

Skills

Client service

Delivery

SWIFT payments

Cross-border payments

Education

Relevant diploma qualification

Job description

RMB in Johannesburg is seeking a Client Service Specialist to deliver exceptional service to clients, handling queries and maintaining Rand accounts with a focus on timely resolutions and accurate data capture.

The role requires 4-5 years in client service support and delivery, with strong knowledge of SWIFT structures and cross-border payments. The position is based in Johannesburg with potential for collaboration and service improvement initiatives.