Priority Client Experience Specialist

FirstRand Bank Limited; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Networking opportunities

Challenging work opportunities to inov

Innovation

Job summary

FirstRand Bank Limited in South Africa seeks a Client Service Priority Consultant to deliver expedited service to priority clients across multiple channels. You will prioritise inquiries, resolve issues swiftly, and coordinate with product specialists and relationship managers to ensure seamless client experiences.

The role focuses on strengthening long-term priority relationships, driving loyalty, monitoring SLAs, and identifying opportunities to cross-sell or upsell based on client needs and

Qualifications

• Bachelor of Commerce in Business Administration or equivalent
• Strong client servicing and relationship management skills
• Experience in prioritising inquiries and resolving issues quickly

Responsibilities

• Serve as the primary contact for Priority Clients, delivering personalised and expedited service across multiple channels.
• Prioritise incoming inquiries and requests from Priority Clients, ensuring swift resolution.
• Anticipate client needs and proactively address potential issues or concerns.
• Identify opportunities to cross-sell or upsell based on client needs.
• Liaise with internal stakeholders to expedite solutions and ensure seamless client experiences.
• Monitor SLAs and performance metrics to ensure timely responses and service quality.

Skills

Client service

Relationship management

Communication

Cross-selling

Issue resolution

Education

Bachelor of Commerce in Business Administration

Job description

FirstRand Bank Limited in South Africa seeks a Client Service Priority Consultant to deliver expedited service to priority clients across multiple channels. You will prioritise inquiries, resolve issues swiftly, and coordinate with product specialists and relationship managers to ensure seamless client experiences.

The role focuses on strengthening long-term priority relationships, driving loyalty, monitoring SLAs, and identifying opportunities to cross-sell or upsell based on client needs and