Priority Client Service Lead — Fast, Proactive Support

RMB - Rand Merchant Bank; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Opportunities to network

Challenging Work

Opportunities to innovate

Job summary

RMB - Rand Merchant Bank is seeking a dedicated Client Service Priority Consultant in Johannesburg to deliver expedited, high-quality service to Priority Clients across multiple channels. You will prioritize inquiries, resolve issues swiftly, and coordinate with internal teams to enhance client experiences.

Ideal candidates hold a BCom in Business Administration and have 4–5 years of Client Services experience.

Qualifications

• Primary contact for Priority Clients delivering expedited service via multiple channels.
• Prioritize inquiries and ensure swift resolution and timely responses.
• Collaborate with product specialists and relationship managers to expedite solutions.

Responsibilities

• Monitor SLAs and performance metrics to track response times and service quality.
• Identify opportunities to cross-sell or upsell based on client needs and preferences.
• Document client interactions and resolutions in the client service system for reference.
• Engage in training to enhance product knowledge and service delivery capabilities.
• Escalate issues and advocate for Priority Clients within the organization.

Skills

Client Services

Relationship Management

SLA Monitoring

Escalation Handling

Education

Bachelor of Commerce in Business Administration

Job description

RMB - Rand Merchant Bank is seeking a dedicated Client Service Priority Consultant in Johannesburg to deliver expedited, high-quality service to Priority Clients across multiple channels. You will prioritize inquiries, resolve issues swiftly, and coordinate with internal teams to enhance client experiences.

Ideal candidates hold a BCom in Business Administration and have 4–5 years of Client Services experience.