Priority Client Services Specialist - Fast-Track Solutions

RMB; Johannesburg; On-site; ZAR 558,000 - 668,000; Full time

Benefits offered by this job

Networking opportunities

Challenging work

Innovative environment

Job summary

RMB in Johannesburg is seeking a Client Service Priority Consultant to deliver accelerated service to priority clients across multiple channels. You will be the main contact for high‑priority queries, prioritising requests and coordinating with internal teams to provide timely resolutions.

The role emphasizes proactive client care, cross‑selling opportunities, and maintaining strong relationships. You will monitor response times and quality, document interactions, and participate in training to

Qualifications

• Bachelor's degree required in business/commerce.
• 4 to 5 years' experience in Client Services Support and Delivery.
• Ability to manage priority client queries and SLAs.

Responsibilities

• Serve as primary contact for Priority Clients across channels.
• Prioritize inquiries to ensure swift resolutions.
• Collaborate with product specialists and RM to expedite solutions.
• Monitor SLAs and report on service quality.

Skills

Client services

Relationship management

Escalation handling

Education

Bachelor of Commerce in Business Administration

Job description

RMB in Johannesburg is seeking a Client Service Priority Consultant to deliver accelerated service to priority clients across multiple channels. You will be the main contact for high‑priority queries, prioritising requests and coordinating with internal teams to provide timely resolutions.

The role emphasizes proactive client care, cross‑selling opportunities, and maintaining strong relationships. You will monitor response times and quality, document interactions, and participate in training to