Priority Client Services Lead Fast, Personalised Support

Wesbank

Johannesburg

On-site

ZAR 558,000 - 668,000

Full time

8 days ago

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Job summary

WesBank in Johannesburg is seeking a Client Service Priority Consultant to deliver expedited, personalised service to priority clients. You will act as the main contact across channels, prioritise inquiries, and coordinate with internal teams to ensure swift resolutions.

You will monitor SLAs and gather client feedback to enhance the overall experience. The role requires a Commerce degree and 4–5 years in client services, with strong communication and relationship-management skills, and a

Qualifications

Bachelor of Commerce in Business Administration required.
4–5 years' experience in Client Services Support and Delivery.
Proven ability to deliver personalised and expedited service to priority clients.
Strong communication and relationship-management skills.

Responsibilities

Act as the primary contact for Priority Clients, delivering personalised service across channels.
Prioritise and resolve inquiries from Priority Clients promptly and effectively.
Anticipate client needs and address potential issues before they escalate.
Identify opportunities to cross-sell or upsell based on client needs.
Coordinate with product specialists and relationship managers to expedite solutions.
Monitor SLAs and performance metrics to ensure service quality and identify improvements.
Conduct regular check-ins with Priority Clients to gather feedback and enhance experience.
Collaborate with cross-functional teams to streamline processes and reduce bottlenecks.
Document interactions and resolutions in the system for future reference.