Priority Client Experience Specialist

Fnbnamibia; Johannesburg; On-site; ZAR 558,000 - 668,000; Full time

Benefits offered by this job

Opportunities to network andCollaborat

Challenging Work

Opportunities to innovate

Job summary

RMB in Johannesburg is hiring a Client Service Priority Consultant to deliver expedited service to priority clients across multiple channels. You will be the primary contact for Priority Clients, prioritising inquiries and coordinating with product specialists to resolve issues swiftly.

The role focuses on proactive service, cross-selling opportunities, maintaining SLA performance, and building long-term client relationships.

Qualifications

• Bachelor of Commerce in Business Administration required.
• 4–5 years of experience in Client Services Support and Delivery.
• Strong communication and customer service skills.

Responsibilities

• Serve as primary contact for Priority Clients and deliver expedited service.
• Prioritise inquiries and respond swiftly to Priority Clients.
• Collaborate with internal stakeholders to resolve issues and expedite solutions.
• Monitor SLAs and client satisfaction, identifying improvements.
• Document interactions and resolutions in the system.

Skills

Client Services

Customer Service

Communication

Relationship Management

Education

Bachelor of Commerce in Business Administration

Job description

RMB in Johannesburg is hiring a Client Service Priority Consultant to deliver expedited service to priority clients across multiple channels. You will be the primary contact for Priority Clients, prioritising inquiries and coordinating with product specialists to resolve issues swiftly.

The role focuses on proactive service, cross-selling opportunities, maintaining SLA performance, and building long-term client relationships.