Client Onboarding & Fulfillment Operations Specialist

RMB Nigeria Limited; Johannesburg; On-site; ZAR 558,000 - 668,000; Full time

Job summary

RMB Nigeria Limited is seeking a Client Fulfilment Operations Specialist in Johannesburg to manage centralized processing of client onboarding, product activations, and regulatory-compliant documentation. You will liaise with IT, Risk, and Compliance to ensure timely delivery and precise record-keeping.

Ideal candidates have a Commerce degree and 2–5 years in client experience/value management, with strong attention to detail and customer communication skills.

Qualifications

• Bachelor of Commerce in a related field.
• 2 to 5 years' experience in Client Experience and Value Management.

Responsibilities

• Receive, review, and validate documentation for product and channel requests from clients or internal stakeholders, ensuring alignment with the bank’s fit-for-processing standards.
• Vet documentation for accuracy and completeness and execute approved requests.
• Maintain proactive communication with clients, providing regular updates on activation status, managing expectations, and ensuring timely resolution.
• Accurately process new and existing client requests for channel onboarding and product activations.
• Verify and manage client information, ensuring accurate updates in internal systems and maintaining records of setup processes for audit and reporting.

Skills

Client Experience

Value Management

Education

Bachelor of Commerce

Job description

RMB Nigeria Limited is seeking a Client Fulfilment Operations Specialist in Johannesburg to manage centralized processing of client onboarding, product activations, and regulatory-compliant documentation. You will liaise with IT, Risk, and Compliance to ensure timely delivery and precise record-keeping.

Ideal candidates have a Commerce degree and 2–5 years in client experience/value management, with strong attention to detail and customer communication skills.