Premium Chocolate Experience Specialist

Lindt & Sprüngli (Canada), Inc; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Lindt in Cape Town is seeking a friendly, customer-focused ambassador to deliver a world-class Lindt experience at our premium shop. You will greet customers, educate on products, and drive sales with passion and impeccable service.

Responsibilities include handling POS transactions, restocking, maintaining store presentation, and adhering to food safety and hygiene standards while upholding the Lindt Credo and policies.

Qualifications

• Customer Service
• Sales skills
• Ability to handle credit card transactions
• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (Excel and PowerPoint)

Responsibilities

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day
• Work, health and safety
• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management
• Manual Handling
• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Education

Grade 12

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Lindt in Cape Town is seeking a friendly, customer-focused ambassador to deliver a world-class Lindt experience at our premium shop. You will greet customers, educate on products, and drive sales with passion and impeccable service.

Responsibilities include handling POS transactions, restocking, maintaining store presentation, and adhering to food safety and hygiene standards while upholding the Lindt Credo and policies.