Premium Chocolate Experience Specialist

Lindt & Sprüngli; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lindt & Sprüngli Cape Town seeks a motivated Retail Customer Specialist to provide a world-class premium experience. You will greet customers, upsell, and educate on Lindt products while delivering service that reflects our Credo.

This role requires strong sales skills, Grade 12, and proficiency with POS and Microsoft Office. You will manage till, process orders, stock shelves, and help create a welcoming store environment for regulars and new shoppers.

Qualifications

• Frontline customer service in a retail environment.
• Ability to upsell and meet sales targets.
• Familiarity with POS and payment processing.

Responsibilities

• Deliver exceptional customer service at all times, in-store and over the phone.
• Greet customers and provide a memorable Lindt experience.
• Educate customers on Lindt products and promotions with passion and knowledge.
• Process orders through the POS and handle payments; manage tills.
• Restock, tidy, and maintain store presentation throughout the day.
• Build rapport with regular customers to encourage repeat business.

Skills

Customer service

Sales skills

Credit card handling

Communication

Multitasking

Education

Grade 12

Tools

Microsoft Office

Job description

Lindt & Sprüngli Cape Town seeks a motivated Retail Customer Specialist to provide a world-class premium experience. You will greet customers, upsell, and educate on Lindt products while delivering service that reflects our Credo.

This role requires strong sales skills, Grade 12, and proficiency with POS and Microsoft Office. You will manage till, process orders, stock shelves, and help create a welcoming store environment for regulars and new shoppers.