Premium Chocolate Experience Ambassador

Lindt; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Lindt South Africa in Cape Town is seeking a sales-focused ambassador to deliver world-class customer service and achieve sales goals in our premium chocolate shop. You will greet customers, provide product knowledge, upsell, handle POS transactions, and maintain store standards.

This role requires a friendly, professional appearance, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Customer service experience in a retail environment.
• Ability to handle credit card transactions and process sales.
• Strong product knowledge and upselling skills to achieve sales goals.

Responsibilities

• Deliver exceptional customer service at all times in-store and over the phone.
• Greet customers and provide engaging product information on Lindt chocolate.
• Handle POS transactions, manage tills and end-of-shift procedures.
• Upsell and promote promotions to maximize transaction value.
• Maintain store cleanliness and stock levels throughout the day.
• Support stock counts, restocking and daily administration as required.

Skills

Customer Service

Sales skills

Credit card transactions

Experience in customer service

Retail environment

Grade 12

MS Office (Excel & PowerPoint)

Education

Grade 12

Job description

Lindt South Africa in Cape Town is seeking a sales-focused ambassador to deliver world-class customer service and achieve sales goals in our premium chocolate shop. You will greet customers, provide product knowledge, upsell, handle POS transactions, and maintain store standards.

This role requires a friendly, professional appearance, strong communication, and the ability to work in a fast-paced environment.