Premium Chocolate Experience Specialist

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Lindt Cape Town is seeking a passionate Retail Associate to deliver world-class customer service and drive premium Lindt sales in-store. You will greet guests, share product knowledge, and guide customers to make delightful selections while maintaining a welcoming store environment.

You will handle POS transactions, manage tills, and contribute to achieving daily sales targets. Previous retail experience and hospitality-friendly communication are valued in this role.

Qualifications

• Experience in customer service is required.
• Sales-oriented with ability to handle payments (credit card transactions).
• Experience in a similar retail environment is preferred.
• Grade 12 education is required.

Responsibilities

• Deliver exceptional customer service across store and phone channels.
• Greet customers and provide a memorable Lindt experience.
• Educate customers on Lindt products and ingredients.
• Upsell to increase transaction value.
• Process orders and handle POS and payments accurately.
• Maintain store cleanliness and merchandising standards.

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Communication

Education

Grade 12

Tools

Microsoft Office

Excel

PowerPoint

Job description

Lindt Cape Town is seeking a passionate Retail Associate to deliver world-class customer service and drive premium Lindt sales in-store. You will greet guests, share product knowledge, and guide customers to make delightful selections while maintaining a welcoming store environment.

You will handle POS transactions, manage tills, and contribute to achieving daily sales targets. Previous retail experience and hospitality-friendly communication are valued in this role.