Premium Chocolate Experience Specialist

Lindt & Sprüngli; Cape Town; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Lindt & Sprüngli is seeking a motivated Retail Sales Associate in our Cape Town chocolate shop. You will deliver premium customer service, guide product choices, and contribute to achieving store sales targets. Your role involves greeting customers, educating on Lindt products, and processing transactions with accuracy.

The ideal candidate has strong communication, is comfortable with upselling, and maintains a neat, welcoming store environment consistent with Lindt’s premium brand standards.

Qualifications

• Customer service experience required.
• Grade 12 education required.
• Experience in retail preferred.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Deliver exceptional customer service across store and phone.
• Upsell to increase transaction value.
• Handle POS and credit card transactions.
• Manage tills and end-of-shift procedures.
• Stock, restock, and maintain store cleanliness.
• Open/close procedures and safety compliance.

Skills

Customer Service

Sales Skills

Communication

Multitasking

Time Management

Education

Grade 12

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Lindt & Sprüngli is seeking a motivated Retail Sales Associate in our Cape Town chocolate shop. You will deliver premium customer service, guide product choices, and contribute to achieving store sales targets. Your role involves greeting customers, educating on Lindt products, and processing transactions with accuracy.

The ideal candidate has strong communication, is comfortable with upselling, and maintains a neat, welcoming store environment consistent with Lindt’s premium brand standards.