Premium Chocolate Advisor & Guest Experience Lead

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lindt in Cape Town is seeking a motivated store ambassador who delivers world-class premium service while driving sales. You will greet customers, provide product knowledge, upsell, handle POS transactions, and maintain a pristine store environment.

The role requires strong customer service, a high level of responsibility, and the ability to work as part of a team to meet daily targets. Grade 12 and MS Office skills are preferred.

Qualifications

• Customer service experience is essential.
• Excellent sales skills and product knowledge.
• Ability to handle credit card transactions and POS operations.
• Retail experience preferred.
• Basic computer skills with MS Office.

Responsibilities

• Deliver exceptional customer service in-store and by phone.
• Greet customers and provide memorable Lindt experiences.
• Upsell products and communicate promotions to drive sales.
• Process orders and payments at the POS, manage tills.
• Maintain cleanliness and stock; assist in inventory.

Skills

Customer service

Sales skills

Credit card handling

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Lindt in Cape Town is seeking a motivated store ambassador who delivers world-class premium service while driving sales. You will greet customers, provide product knowledge, upsell, handle POS transactions, and maintain a pristine store environment.

The role requires strong customer service, a high level of responsibility, and the ability to work as part of a team to meet daily targets. Grade 12 and MS Office skills are preferred.