Premium Chocolate Experience Ambassador

Lindt & Sprüngli; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt & Sprüngli in Cape Town is seeking a customer-focused retail associate to deliver a world-class Lindt experience. You will greet customers, educate them on chocolate products, sample where appropriate, and process purchases at the POS.

The role emphasizes sales targets, excellent communication, and a neat, professional appearance. You will work in a vibrant store environment, assist with stock, and uphold Lindt’s premium brand standards daily.

Qualifications

• Excellent customer service and sales focus.
• Proven experience in customer service.
• Experience in retail environments.
• Able to handle credit card transactions.
• Proficient with Microsoft Office (Excel, PowerPoint).
• Grade 12 qualification.

Responsibilities

• Deliver outstanding customer service in-store and over the phone.
• Educate customers on Lindt products and promotions.
• Upsell to achieve sales targets while maintaining service quality.
• Process orders and handle POS transactions accurately.
• Maintain store cleanliness and stock as needed.
• Manage till and end-of-shift procedures.

Skills

Customer service

Sales skills

Communication

Multi-tasking

Team player

Credit card handling

Education

Matric (Grade 12)

Tools

Microsoft Excel

Microsoft PowerPoint

POS system

Job description

Lindt & Sprüngli in Cape Town is seeking a customer-focused retail associate to deliver a world-class Lindt experience. You will greet customers, educate them on chocolate products, sample where appropriate, and process purchases at the POS.

The role emphasizes sales targets, excellent communication, and a neat, professional appearance. You will work in a vibrant store environment, assist with stock, and uphold Lindt’s premium brand standards daily.