Premium Chocolate Experience Ambassador

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 83,000 - 124,000; Full time

Job summary

Lindt in Cape Town seeks a customer-focused ambassador to deliver a world-class premium experience. You will provide exceptional service, educate customers on Lindt products, and actively upsell to achieve sales goals.

You will greet customers, handle POS transactions, and maintain store presentation while upholding Lindt standards and policies. Retail experience and strong communication are essential.

Qualifications

• Customer service and sales experience in a premium brand environment.
• Experience handling credit card transactions.
• Previous experience in a similar retail environment.
• Grade 12 and proficiency in MS Office (Excel, PowerPoint).

Responsibilities

• Deliver exceptional customer service at all times in-store and over the phone.
• Greet customers, "Welcome to Lindt", host memorable experiences.
• Educate customers on Lindt products with passion and knowledge.
• Upsell to increase transaction value and meet daily sales budgets.
• Process orders at the POS and handle card payments.
• Manage tills, cash handling, and end-of-shift procedures.
• Restock, clean and maintain store presentation.

Skills

Customer Service

Sales skills

Credit cards

Retail experience

Grade 12

MS Office

Excel

PowerPoint

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Lindt in Cape Town seeks a customer-focused ambassador to deliver a world-class premium experience. You will provide exceptional service, educate customers on Lindt products, and actively upsell to achieve sales goals.

You will greet customers, handle POS transactions, and maintain store presentation while upholding Lindt standards and policies. Retail experience and strong communication are essential.