Premium Chocolate Experience Ambassador

Lindt; Durban; On-site; ZAR 78,000 - 123,000; Full time

Job summary

Lindt in Durban is seeking a Chocolate Advisor for a flexi, on-site role at Pavilion Boutique. You will deliver world-class service, educate customers on Lindt products, and contribute to achieving sales targets while maintaining store standards.

The role requires Grade 12, strong communication, and experience in customer service. Proficiency with Microsoft Office and POS systems is necessary, with a focus on premium brand presentation and customer engagement.

Qualifications

• Customer service excellence and ability to upsell and meet sales budgets.
• Proficiency in handling credit card transactions and POS operations.
• Grade 12 education required; experience in retail preferred.
• Proficient in Microsoft Office (Excel & PowerPoint) and basic office tasks.

Responsibilities

• Deliver exceptional customer service across the shop and over the phone.
• Upsell to increase transaction value and meet daily sales targets.
• Process orders and credit card transactions at the POS.
• Maintain store presentation, restock, and assist with monthly stock counts.

Skills

Customer Service

Sales skills

Credit card transactions

Communication skills

Education

Grade 12

Tools

Microsoft Office

Excel

PowerPoint

Job description

Lindt in Durban is seeking a Chocolate Advisor for a flexi, on-site role at Pavilion Boutique. You will deliver world-class service, educate customers on Lindt products, and contribute to achieving sales targets while maintaining store standards.

The role requires Grade 12, strong communication, and experience in customer service. Proficiency with Microsoft Office and POS systems is necessary, with a focus on premium brand presentation and customer engagement.