Premium Chocolate Advisor | Customer Experience Lead

Lindt & Sprüngli; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt & Sprüngli Durban Boutique is seeking a Chocolate Advisor to deliver a world-class premium experience. You will greet customers, educate them on Lindt products, upsell and process orders at the POS while managing tills and stock, delivering excellent service and maintaining store standards.

The ideal candidate has Grade 12, customer service or retail experience, strong communication, and a neat, professional appearance to represent a premium brand; role is onsite at Gateway Boutique.

Qualifications

• Customer service experience in a retail setting.
• Ability to upsell and meet sales targets.
• Proficiency with basic computer transactions and POS systems.

Responsibilities

• Greet customers and deliver a premium Lindt experience.
• Educate customers on Lindt products and tasting notes.

Skills

Customer Service

Sales skills

Credit card transactions

Retail experience

Communication

Education

Grade 12

Job description

Lindt & Sprüngli Durban Boutique is seeking a Chocolate Advisor to deliver a world-class premium experience. You will greet customers, educate them on Lindt products, upsell and process orders at the POS while managing tills and stock, delivering excellent service and maintaining store standards.

The ideal candidate has Grade 12, customer service or retail experience, strong communication, and a neat, professional appearance to represent a premium brand; role is onsite at Gateway Boutique.