Premium Chocolate Shop Specialist

Lindt & Sprüngli; Durban; On-site; ZAR 89,000 - 134,000; Part time

Job summary

Lindt & Sprüngli Gateway Boutique in Durban seeks a Chocolate Advisor to provide exceptional customer service and drive sales in a premium environment. You will engage customers, share product knowledge, sample and upsell Lindt chocolates, and assist with daily store operations to ensure a world-class experience.

The role requires strong customer service and sales skills, ability to handle payments, and familiarity with Microsoft Office.

Qualifications

• Customer service experience is required.
• Sales skills to upsell and meet budgets.
• Ability to handle credit card transactions.
• Previous experience in a similar retail environment.
• Grade 12 completed.
• Proficiency in Microsoft Office (Excel and PowerPoint).

Responsibilities

• Deliver exceptional customer service across the shop and over the phone.
• Upsell to increase transaction value and meet sales budgets.
• Resolve customer queries and manage stock and restocking.
• Operate the POS and process payments.
• Maintain store cleanliness and merchandising standards.

Skills

Customer Service

Sales skills

Credit card handling

Retail experience

Education

Grade 12

Tools

Microsoft Excel

PowerPoint

Job description

Lindt & Sprüngli Gateway Boutique in Durban seeks a Chocolate Advisor to provide exceptional customer service and drive sales in a premium environment. You will engage customers, share product knowledge, sample and upsell Lindt chocolates, and assist with daily store operations to ensure a world-class experience.

The role requires strong customer service and sales skills, ability to handle payments, and familiarity with Microsoft Office.