Chocolate Experience Ambassador

Lindt & Sprüngli; Durban; On-site; ZAR 134,000 - 212,000; Full time

Job summary

Lindt & Sprüngli in Durban seeks a motivated Retail Sales Associate to deliver a world class Lindt experience. You will help customers select premium chocolates, explain product attributes, and process purchases at the POS with accuracy.

The role emphasizes exceptional customer service, upselling, and maintaining store presentation. A Grade 12 education and strong communication skills are required to thrive in this lively retail environment.

Qualifications

• Experience in customer service and retail environments.
• Ability to handle credit card transactions.
• Grade 12 education or equivalent.

Responsibilities

• Deliver exceptional customer service across all store sections and over the phone.
• Greet customers and provide a memorable Lindt experience.
• Educate customers on Lindt products with passion and knowledge.
• Upsell to increase transaction value while maintaining service quality.
• Process orders through POS and handle credit card payments.
• Maintain clean, organized store and stock; restock as needed.
• Comply with hygiene, safety, and company policies.

Skills

Customer service

Sales skills

Credit card transactions

Retail experience

POS / checkout experience

Education

Grade 12

Tools

Excel

PowerPoint

POS system

Job description

Lindt & Sprüngli in Durban seeks a motivated Retail Sales Associate to deliver a world class Lindt experience. You will help customers select premium chocolates, explain product attributes, and process purchases at the POS with accuracy.

The role emphasizes exceptional customer service, upselling, and maintaining store presentation. A Grade 12 education and strong communication skills are required to thrive in this lively retail environment.