Chocolate Experience Ambassador

Lindt; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt in Cape Town seeks a dynamic Retail Associate to deliver world-class customer service and drive sales in a premium chocolate shop. You will educate customers, handle POS transactions, and upsell while maintaining a high standard of store presentation.

Role emphasizes product knowledge, professional communication, and teamwork in a fast-paced retail environment. Prior retail experience preferred; Grade 12 required.

Qualifications

• Excellent customer service and sales abilities.
• Ability to handle credit card transactions.
• Experience in a retail or customer-facing role preferred.
• Proficiency in MS Office (Excel/PowerPoint).
• Fluent communication and friendly demeanor.

Responsibilities

• Deliver exceptional customer service at all times across the Chocolate Shop and over the phone.
• Educate and inform customers about Lindt products with passion and in-depth knowledge.
• Process customer orders via POS and handle card transactions; manage tills and end-of-shift procedures.
• Upsell to increase transaction value and promote in-store promotions and events.
• Maintain a clean, well-stocked store and provide strong customer rapport.

Skills

Customer service

Sales skills

Product knowledge

Communication

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Lindt in Cape Town seeks a dynamic Retail Associate to deliver world-class customer service and drive sales in a premium chocolate shop. You will educate customers, handle POS transactions, and upsell while maintaining a high standard of store presentation.

Role emphasizes product knowledge, professional communication, and teamwork in a fast-paced retail environment. Prior retail experience preferred; Grade 12 required.