Policy Administrator - General Insurance

Placements24; Kempton Park; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Remote work opportunity

Skills development

Job summary

Placements24 is seeking a Policy Administrator to join a remote-first team handling policy administration from issuance to renewal. You will manage policy documents, endorsements, and client inquiries while maintaining meticulous records.

The role requires organized administration, excellent communication, and a proactive approach in a virtual environment. A reliable home office setup and internet connection are essential for success in this remote role.

Qualifications

• Previous experience in an administrative role, preferably within the insurance industry.
• Strong understanding of general insurance products and policy administration processes.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in MS Word, Excel, and Outlook.
• Clear and effective written and verbal communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Manage and maintain policyholder records, ensuring information is up-to-date and compliant.
• Prepare and issue policy documents, certificates, and schedules.
• Respond to inquiries from policyholders, brokers, and internal teams regarding policy details and changes.
• Liaise with underwriters and claims handlers to resolve policy-related issues.
• Assist in cancellation and rewriting of policies according to procedures.
• Ensure compliance with regulatory requirements and internal policies.
• Generate and distribute policy-related reports as required.
• Support sales and customer service teams with policy-related administrative tasks.

Skills

Organizational skills

Data entry

Communication

Time management

Remote work

Attention to detail

Tools

MS Word

MS Excel

MS Outlook

Job description

About the Role

Our client, a reputable provider of general insurance solutions, is seeking an organized and proactive Policy Administrator to join their expanding, remote-first team. This role is essential for the smooth operation of our policy management processes, ensuring accuracy and efficiency from issuance to renewal. You will be responsible for managing policy documentation, processing endorsements, handling customer inquiries, and maintaining policyholder records with meticulous attention to detail. The ideal candidate will be adept at managing administrative tasks in a virtual environment and possess excellent communication skills. This is a fantastic opportunity to contribute to a company that prioritizes employee well-being and embraces the flexibility of remote work. You will be instrumental in delivering outstanding service to our valued clients.

Key Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Manage and maintain policyholder records, ensuring all information is up-to-date and compliant.
• Prepare and issue policy documents, certificates, and schedules.
• Respond to inquiries from policyholders, brokers, and internal teams regarding policy details and changes.
• Liaise with underwriters and claims handlers as necessary to resolve policy-related issues.
• Assist in the cancellation and rewriting of policies according to established procedures.
• Ensure compliance with regulatory requirements and internal company policies.
• Generate and distribute policy-related reports as required.
• Support the sales and customer service teams with administrative tasks related to policies.

Requirements

• Previous experience in an administrative role, preferably within the insurance industry.
• A strong understanding of general insurance products and policy administration processes.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using office software, particularly Microsoft Word, Excel, and Outlook.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Clear and effective written and verbal communication skills.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A proactive approach to problem-solving and a willingness to learn.
• A reliable internet connection and a suitable home office environment.

Benefits

• This fully remote role offers the ultimate flexibility, allowing you to work from anywhere in South Africa .
• Our client provides a competitive salary and a supportive remote team environment.
• Benefits include contributions towards medical aid and a provident fund.
• Opportunities for skills development and training in insurance administration are provided.
• You will be part of an innovative company culture that values its employees and promotes a healthy work-life balance.
• Enjoy the autonomy and convenience of managing your workday from home.