Insurance Policy Administrator - Personal Lines

Placements24; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work model

Job summary

Placements24 is seeking an Insurance Policy Administrator in Sandton to manage personal lines policies from inception to renewal. This hybrid role combines office duties with remote flexibility, supporting policyholders and brokers with accuracy and service.

The ideal candidate will have 2+ years in policy administration, proficiency with personal lines and MS Office, and a proactive, detail-oriented approach to regulatory compliance and data integrity.

Qualifications

• Minimum 2 years in insurance policy administration or similar administrative role.
• Proficiency in personal lines products (Household, Motor, Travel).
• Strong administrative and organizational skills with attention to detail.
• Proficient in insurance administration systems and MS Office Suite.
• Excellent communication and customer service skills.
• Ability to work independently in a hybrid environment.

Responsibilities

• Process new insurance policy applications accurately.
• Administer endorsements, changes and updates.
• Manage renewals including renewal documents and communication.
• Process cancellations and refunds per requirements.
• Respond to policyholder and broker inquiries on coverage and billing.
• Maintain accurate policy records in the database.
• Liaise with underwriting and claims.
• Ensure compliance with regulations and policies.
• Assist in resolving policy-related discrepancies.
• Contribute to process improvements.

Skills

Detail-oriented

Organized

Customer service

Education

Insurance qualification

Business administration

Tools

MS Office

Policy administration system

Job description

About the Role

Our client, a reputable and client-centric insurance firm, is looking for a detail-oriented and organized Insurance Policy Administrator to manage personal lines policies from inception to renewal in **Sandton**. This crucial role ensures the smooth and accurate administration of policies, maintaining high standards of customer service and operational efficiency. You will be responsible for processing new business, endorsements, renewals, and cancellations, as well as handling policy-related queries. This position offers a hybrid work arrangement, combining office-based responsibilities with remote flexibility, ideal for professionals seeking work-life balance in **Gauteng**. The successful candidate will possess strong administrative skills, a thorough understanding of insurance processes, and a commitment to providing exceptional support to policyholders and brokers alike. Join our client's esteemed team in **Sandton** and contribute to their continued success.

Key Responsibilities

• Process new insurance policy applications accurately and efficiently.
• Administer policy endorsements, changes, and updates according to established procedures.
• Manage policy renewals, including generating renewal documents and communicating with policyholders.
• Process policy cancellations and refunds, ensuring all requirements are met.
• Respond to policyholder and broker inquiries regarding coverage, billing, and policy status.
• Maintain accurate policy records in the company's database system.
• Liaise with underwriting and claims departments as needed.
• Ensure compliance with regulatory requirements and company policies.
• Assist in resolving policy-related discrepancies and issues.
• Contribute to the continuous improvement of administrative processes.

Requirements

• Minimum of 2 years of experience in insurance policy administration or a similar administrative role.
• Proficiency in handling personal lines insurance products (e.g., Household, Motor, Travel).
• Strong administrative and organizational skills, with excellent attention to detail.
• Proficient in using insurance administration systems and MS Office Suite.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a hybrid environment.
• Knowledge of insurance regulations and compliance requirements.
• A relevant qualification in insurance or business administration is an advantage.
• Proactive attitude and ability to troubleshoot problems.
• Team player with a willingness to support colleagues.

Benefits

Our client offers a competitive salary, complemented by standard industry benefits such as medical aid and a provident fund. The hybrid work model provides flexibility. Opportunities for training and career development are available. Join a professional and supportive team in **Sandton** and contribute to efficient policy management for a leading insurer.