People & Compliance Specialist — Cape Town (On-site)

HGS; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Shift allowance

Annual leave 17–20 days

Medical/retirement allowance

Life and funeral cover

Career advancement

People-focused environment

Job summary

HGS is seeking a Jr HR Officer to onboard and support a 250+ team in a fast-paced Cape Town contact centre. You’ll handle recruitment, onboarding, employee relations, and statutory reporting, guiding managers through HR policies and labour law compliance.

You’ll thrive in a coaching culture, stay compliant, and drive engagement with a focus on confidentiality and best practices. This on-site role offers growth within a global employer.

Qualifications

• Experience in HR within a Contact Centre or BPO environment supporting 250+ employees.
• Knowledge of South African labour laws and CCMA processes.
• Ability to manage multiple priorities with confidentiality.
• Strong interpersonal skills with employees and managers.
• HR qualification or certification.

Responsibilities

• Manage recruitment and onboarding processes.
• Handle employee relations and disciplinary matters.
• Ensure statutory reporting and compliance with labour laws.
• Advise managers on HR policies and engagement initiatives.

Skills

HR knowledge

Interpersonal skills

Disciplinary processes

Labour law compliance

Confidentiality

Education

Bachelor's degree or HR certification

Job description

HGS is seeking a Jr HR Officer to onboard and support a 250+ team in a fast-paced Cape Town contact centre. You’ll handle recruitment, onboarding, employee relations, and statutory reporting, guiding managers through HR policies and labour law compliance.

You’ll thrive in a coaching culture, stay compliant, and drive engagement with a focus on confidentiality and best practices. This on-site role offers growth within a global employer.