Part-Time Digital Banking & Customer Solutions Advisor

RMB Nigeria Limited; Cape Town; On-site; ZAR 549,000 - 658,000; Part time

Job summary

FirstRand Group is hiring a FNB Community Advisor for Alternative Channels in Cape Town on a 12-month fixed-term contract. The role focuses on delivering an exceptional customer experience, understanding client needs, and guiding customers to the most suitable channels including eChannels and self-service.

You will engage with a diverse client base and advocate a customer-centric approach while promoting digital and self-service solutions.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields
• 1–3 years of experience in customer-facing environments, service delivery or client support in financial services

Responsibilities

• Deliver exceptional and efficient customer experience by understanding customer needs
• Provide tailored product solutions and direct customers to suitable service channels
• Educate customers on the correct Banking platform aligned with their needs
• Build and maintain strong relationships with clients and achieve sales targets

Skills

Customer focus

Relationship skills

Sales awareness

Digital guidance

Education

Grade 12

Certificate in Banking

Job description

FirstRand Group is hiring a FNB Community Advisor for Alternative Channels in Cape Town on a 12-month fixed-term contract. The role focuses on delivering an exceptional customer experience, understanding client needs, and guiding customers to the most suitable channels including eChannels and self-service.

You will engage with a diverse client base and advocate a customer-centric approach while promoting digital and self-service solutions.