Community Banking Advisor (Part-Time Contract)

Fnbnamibia; Hartswater; Remote; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Brand ambassador

Job summary

FirstRand Group is hiring a FNB Community Advisor in Hartswater on a 12-month hourly rate contract. You will build client relationships, deliver an exceptional customer experience, guide customers to digital/self-service options, and identify sales opportunities to grow the portfolio.

Qualifications include Grade 12 (NQF4) with preferred NQF5, Banking/Business Admin/Customer Service certification, and 1–3 years in customer-facing financial services roles.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5.
• Certificate in Banking, Business Administration, Customer Service, or related fields recognised by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.
• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital/self-service solutions.
• Identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline and adherence to process.

Responsibilities

• Build and maintain strong relationships with clients.
• Deliver an exceptional customer experience by understanding needs and directing to appropriate service channels.
• Explain processes and requirements clearly to customers.
• Educate customers on the Banking platform aligned with their needs.
• Analyse customer data to recommend tailored solutions.
• Achieve sales results through contextual and integrated financial solutions.

Skills

Communication skills

Relationship building

Digital/self-service guidance

Sales opportunities

Accuracy/detail

Organizational skills

Time management

Customer-centric

Education

Grade 12 / NQF 4

NQF Level 5 (preferred)

Banking/Business Admin/Customer Service cert

Job description

FirstRand Group is hiring a FNB Community Advisor in Hartswater on a 12-month hourly rate contract. You will build client relationships, deliver an exceptional customer experience, guide customers to digital/self-service options, and identify sales opportunities to grow the portfolio.

Qualifications include Grade 12 (NQF4) with preferred NQF5, Banking/Business Admin/Customer Service certification, and 1–3 years in customer-facing financial services roles.