Community Banking Advisor – Digital Solutions

FirstRand Bank Limited; Hartswater; On-site; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Dynamic team environment

Personal and professional growth

Brand ambassador in local market

Job summary

FirstRand Group is recruiting for a POP-based Customer Advisor on a 12-month hourly rate contract. You will build strong client relationships, guide customers toward digital/self-service solutions, and deliver contextual financial solutions while upholding brand standards and compliance.

The role emphasizes customer-centric service, accurate processes, and a commitment to personal and professional growth within a dynamic local market.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements clearly.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Engage with customers in line with the brand promise: how can we help you?
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself ethically and take accountability for performance and development.
• Show empathy with customers and stay updated on industry trends.

Skills

Customer centric

Excellent communication

Persuasive selling

Guiding to digital/self-service

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/ related certificate

Job description

FirstRand Group is recruiting for a POP-based Customer Advisor on a 12-month hourly rate contract. You will build strong client relationships, guide customers toward digital/self-service solutions, and deliver contextual financial solutions while upholding brand standards and compliance.

The role emphasizes customer-centric service, accurate processes, and a commitment to personal and professional growth within a dynamic local market.