Community Banking Advocate (Part-Time)

Wesbank; Heidelberg; Remote; ZAR 83,000 - 165,000; Part time

Job summary

FirstRand Group’s FNB Community Advisor role in Heidelberg offers a part-time, 12-month hourly-rate contract to deliver outstanding customer service and support digital channels adoption. You’ll be the frontline connector, helping customers navigate banking options with care and efficiency.

You will assist customers, drive cross-sell opportunities, and ensure accurate processing of requests while adhering to governance standards, all within a collaborative branch environment focused on service

Qualifications

• Grade 12 / NQF Level 4 minimum.
• NQF5 certificate preferred in Banking, Business Admin or Customer Service.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Promote digital and self-service solutions to customers.
• Identify cross-sell opportunities to support portfolio growth.
• Provide accurate processing of transactions and requests.
• Maintain documentation, reporting, and governance compliance.

Skills

Customer service

Communication

Relationship building

Digital self-service guidance

Sales opportunity identification

Attention to detail

Time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Admin / Customer Service

Job description

FirstRand Group’s FNB Community Advisor role in Heidelberg offers a part-time, 12-month hourly-rate contract to deliver outstanding customer service and support digital channels adoption. You’ll be the frontline connector, helping customers navigate banking options with care and efficiency.

You will assist customers, drive cross-sell opportunities, and ensure accurate processing of requests while adhering to governance standards, all within a collaborative branch environment focused on service