Banking Community Advisor (12-Month Contract)

FirstRand Bank; Hartswater; On-site; ZAR 83,000 - 165,000; Full time

Job summary

FirstRand Bank in South Africa is hiring a Community Advisor DHA to deliver an exceptional customer experience by understanding needs, guiding customers to digital and self-service channels, and offering tailored financial solutions.

As part of FNB Points of Presence, you will build lasting client relationships, ensure compliance, and support sales opportunities within a dynamic, regulated environment. This is a 12-month hourly rate contract.

Qualifications

• Minimum Grade 12/NQF Level 4 qualification.
• 1–3 years in customer-facing environments within financial services.
• Excellent communication and relationship-building skills.

Responsibilities

• Build and maintain strong client relationships.
• Deliver a positive customer experience by understanding needs.
• Explain processes clearly and guide customers to the correct channels.
• Educate customers on digital and self-service banking.
• Identify sales opportunities to support portfolio growth.
• Ensure compliance with policies and attention to detail.

Skills

Customer service

Relationship building

Digital guidance

Sales opportunities

Attention to detail

Education

Grade 12 / NQF 4

NQF Level 5 Banking certificate

Job description

FirstRand Bank in South Africa is hiring a Community Advisor DHA to deliver an exceptional customer experience by understanding needs, guiding customers to digital and self-service channels, and offering tailored financial solutions.

As part of FNB Points of Presence, you will build lasting client relationships, ensure compliance, and support sales opportunities within a dynamic, regulated environment. This is a 12-month hourly rate contract.