Digital Channel Advisor - Customer Experience & Solutions

FirstRand Bank India

Durban

On-site

ZAR 207,000 - 303,000

Part time

5 days ago

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Job summary

FirstRand Bank India seeks a Customer Advisor for the Alternative Channel on a 12-month hourly-rate contract at FNB POP. You will build relationships, guide customers to digital/self-service solutions, and ensure compliant service delivery with an ethical approach.

The role requires shift flexibility and strong communication in a collaborative, regulated environment. Ideal candidates will have 1–3 years in customer-facing roles within financial services, Grade 12 or FAIS-aligned qualifications,

Qualifications

Minimum Qualification: Grade 12 / NQF Level 4, FAIS Level 5 preferred.
1–3 years in customer-facing environments within financial services.
Ability to guide customers to digital and Self-Service solutions.
Excellent communication and relationship-building skills.
High accuracy, discipline and adherence to processes.

Responsibilities

Build and maintain strong relationships with clients.
Provide a positive customer experience by addressing transactional needs and expectations.
Explain processes and requirements clearly to clients.
Ensure compliance with rules and processes with attention to detail.
Educate customers on banking platforms and Self-Service options.
Analyse customer data to tailor financial solutions.
Identify sales opportunities and support portfolio growth.
Stay updated on industry trends and product knowledge.
Be willing to work on a shift structure.