Frontline Banking Experience Advisor (Digital & Sales)

FirstRand Bank Limited; Johannesburg; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Exposure to digital enablement

Learning & development opportunities

Collaborative branch environment

Job summary

FirstRand Bank Limited, operating as FNB, seeks a Community Advisor to deliver prompt, professional service and understand customer needs within the POP network. You will support sales and service delivery while guiding customers toward Self-Service solutions and digital channels.

You will contribute to growth through cross-sell opportunities, accurate reporting, and adherence to governance in a 12-month hourly-rate contract. A strong customer-centric mindset is essential.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognised fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self-Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Track, control, and influence sales activities to achieve predetermined sales targets.
• Track, control, and influence service activities to improve service efficiencies.
• Provide efficient administration through careful planning, accurate reporting, and timely information updates.
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines.
• Produce accurate and reliable sales and service statistics for management and decision-making.
• Comply with governance, legislative, and audit requirements.
• Uphold FNB’s Golden Rules processes and procedures consistently.
• Take accountability for self-development and continuously grow personal capability

Skills

Excellent communication

Relationship building

Guide customers to digital channels

Sales opportunity identification

Accuracy and discipline

Organising and time management

Team player

Proactive learning

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Administration / Customer Service (FAIS)

Job description

FirstRand Bank Limited, operating as FNB, seeks a Community Advisor to deliver prompt, professional service and understand customer needs within the POP network. You will support sales and service delivery while guiding customers toward Self-Service solutions and digital channels.

You will contribute to growth through cross-sell opportunities, accurate reporting, and adherence to governance in a 12-month hourly-rate contract. A strong customer-centric mindset is essential.