Banking Customer Experience Specialist (12-Month Contract)

FirstRand Bank; Gauteng; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Bank is seeking a Community Advisor on a 12-month hourly-rate contract at an FNB Branch. The role focuses on delivering prompt, accurate service, understanding customer needs, and driving sales support through cross-selling and digital channel adoption.

You will contribute to customer growth and improved service delivery while adhering to governance and audit requirements within a branch environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1-3 years in customer-facing environments within financial services.
• Experience with guiding customers to digital/self-service solutions.

Responsibilities

• Serve customers promptly and professionally, understanding their needs.
• Deliver excellent customer experience aligned to service standards.
• Promote digital/self-service solutions and cross-sell where appropriate.
• Track sales and service activities to meet targets and improve efficiency.
• Provide accurate administration and timely reporting for management.

Skills

Customer service

Sales support

Digital channels

Communication

Education

Grade 12 / NQF 4

NQF5 Banking / Business Admin / Customer Service

Job description

FirstRand Bank is seeking a Community Advisor on a 12-month hourly-rate contract at an FNB Branch. The role focuses on delivering prompt, accurate service, understanding customer needs, and driving sales support through cross-selling and digital channel adoption.

You will contribute to customer growth and improved service delivery while adhering to governance and audit requirements within a branch environment.