Digital Banking & Client Experience Advisor

FirstRand Bank Limited; Alberton; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FirstRand Group’s FNB Alternative Channel is seeking a dedicated Community Advisor on a 12-month hourly-rate contract, based at the Pick ’n Pay Initiative. You will deliver an exceptional customer experience by understanding needs and guiding customers to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on banking platforms, and identify sales opportunities while staying compliant and customer-centric in a fast-paced

Qualifications

• Minimum qualification: Grade 12/ NQF Level 4
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and maintain strong client relationships.
• Deliver a positive customer experience by being helpful and sensitive to transactional needs.
• Explain processes and requirements clearly to clients.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers on the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise: how can we help you?
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual financial solutions.
• Conduct yourself in an ethical manner and take accountability for performance.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure.

Skills

Communication skills

Relationship building

Digital self-service guidance

Sales opportunities

Accuracy & discipline

Time management

Education

Grade 12 / NQF4

NQF5 Banking / Business Admin / Customer Service FAIS

Job description

FirstRand Group’s FNB Alternative Channel is seeking a dedicated Community Advisor on a 12-month hourly-rate contract, based at the Pick ’n Pay Initiative. You will deliver an exceptional customer experience by understanding needs and guiding customers to the most suitable service channels, including eChannels and self-service.

You will build relationships, educate customers on banking platforms, and identify sales opportunities while staying compliant and customer-centric in a fast-paced