Frontline Community Advisor - Banking, 12-Month Contract

FirstRand; Gauteng; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FirstRand Group's FNB POP team seeks a Community Advisor to deliver prompt service, understand customer needs, and process requests accurately. You will help migrate customers to Self-Service and digital channels while supporting sales and client growth in a frontline, customer‑centric role.

You will work in a 12‑month hourly rate contract, aligning with governance and service standards and contributing to sustainable banking performance in a fast-paced branch environment.

Qualifications

• Excellent communication and relationship-building skills to engage diverse customer needs.
• Ability to guide customers toward digital and Self-Service solutions.
• Identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time-management capability.
• Commitment to delivering consistent, exceptional service.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Assist with cross-sell opportunities and portfolio growth.
• Support migration of customers to Self-Service and digital channels.
• Provide accurate reporting and maintain up-to-date customer information.

Skills

Communication

Relationship building

Digital & Self-Service

Sales opportunities

Accuracy

Time management

Organisation

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FirstRand Group's FNB POP team seeks a Community Advisor to deliver prompt service, understand customer needs, and process requests accurately. You will help migrate customers to Self-Service and digital channels while supporting sales and client growth in a frontline, customer‑centric role.

You will work in a 12‑month hourly rate contract, aligning with governance and service standards and contributing to sustainable banking performance in a fast-paced branch environment.