Part-Time Digital Banking Advisor – Self-Service

RMB Nigeria Limited; KwaZulu-Natal; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB in Westville, KwaZulu-Natal seeks a part-time Community Advisor for Alternative Channels. You will deliver an exceptional customer experience by understanding needs and guiding clients to eChannels and self-service options.

You will educate customers on digital banking, identify sales opportunities, and stay compliant with policies. This 12-month hourly-rate contract offers growth within a dynamic team and local market impact.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred: NQF Level 5 certificate in Banking or related fields.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Deliver an exceptional customer experience by understanding needs and guiding to appropriate channels.
• Educate customers on digital and self-service banking options.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with rules, processes and policies.

Skills

Customer service

Communication skills

Relationship building

Sales orientation

Education

Grade 12 / NQF 4

NQF Level 5 certificate

Job description

FNB in Westville, KwaZulu-Natal seeks a part-time Community Advisor for Alternative Channels. You will deliver an exceptional customer experience by understanding needs and guiding clients to eChannels and self-service options.

You will educate customers on digital banking, identify sales opportunities, and stay compliant with policies. This 12-month hourly-rate contract offers growth within a dynamic team and local market impact.